Before Shipment: You can cancel your order free of charge within 24 hours of placing it, before the order has been processed or shipped.

 

After Shipment: Once your order has been shipped, it cannot be canceled. You will need to follow our Exchange Policy for any exchanges.

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How to Cancel Your Order

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Contact Us: To request a cancellation, please contact our customer service team as soon as possible. You can reach us via email at threadandfusion@gmail.com or by phone/WhatsApp at +91-9680403493.

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Order Number: Provide your order number and the reason for cancellation to help us process your request efficiently.

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Refund Process

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Pre-Shipment Cancellations: If your order is canceled before it is shipped, a full refund will be processed to the original payment method within 7-10 business days.

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Post-Shipment Returns: If your order has already been shipped and you wish to cancel, please follow our Returns Policy to return the item. Refunds for returned items will be processed after the items are received and inspected.

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Non-Cancelable Items

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Certain items may be non-cancelable due to their nature or customization. Please review the product details at the time of purchase for any specific cancellation terms.

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Contact Us

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For any questions regarding order cancellations or refunds, please contact our customer support team:

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Email: threadandfusion@gmail.com

Phone/WhatsApp: +91-9680403493

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We appreciate your understanding and cooperation. Thank you for shopping with Thread&Fusion.